However, it's not all bad news, because all you really need to do is ask them. Also, the requirement of them having to own a Gmail account rules out a review coming from anyone who doesn't have a Gmail address.Īs you can probably appreciate, customers generally aren't going to go out of their way to review you. Google doesn't make it particularly easy. Is anyone going to go to this effort?Īs you can see, your customer has to go through quite a number of hoops before they're able to review you on Google Local. It's worth noting that unless your customer is currently signed in to a Google account they can't write a review. Once there, there's a "Write a review" button, visible below.Ĭlick that and you're presented with the Write Review box.
How can customers write a review on Google Local?Ĭustomers can write reviews on your location by visiting your Google My Business page (they can get to that by clicking on the map). I'll leave you to make your own decision as to which of these bike shops you're likely to visit based on the review ratings shown here in Google. It's worth noting that the Google My Business result will show a star rating only for that particular branch of a company, so for multi branch companies (such as Evans Cycles seen here), the star rating is just for the Leicester branch, as voted by local Google users. You'll notice that whichever device is used, the star ratings and business description is present. Here's the same search on a mobile - the same content is present. It might also be worth adding some photos here because if you don't, Google tends to just include a Street View picture of the outside of your business, which may or may not be desirable and doesn't give you much control. It's really important that you have these up to date. The details here (address, phone numbers, opening hours, business names etc) are the ones taken directly from your Google My Business page. You can see that three shops are featured prominently. Some legitimate reviews may be inadvertently removed.Here's a local search for "bike shops near me" performed on a desktop computer. These measures help improve people's experiences on Google and ensure the reviews they see are authentic, relevant, and useful. Google uses automated spam detection measures to remove reviews that are probably spam. Understand reviews removed by spam detection If not, the review remains live and its status remains “Escalated - check your email for updates” in the Reviews Management Tool.If the review is found to violate our policy, it'll be removed.You'll receive an email with the verdict about your appeal.In the new tab, fill out the form and submit.At the bottom of the page, select Appeal eligible reviews the reviews you want to appeal.Learn about what kind of content is restricted. If you flag a review but the verdict says that it doesn’t violate Google Policies, you can submit a one-time appeal. This status means the review can’t be escalated anymore. Escalated - check your email for updates: An appeal has been escalated and the final decision will be sent to your email.
#Google my business reviews how to#
Learn how to submit a one-time appeal of a review below.
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